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One thing England’s performance at the World Cup demonstrates – and at the time of writing we are still in the competition – is that great things can be achieved through teamwork. However far England manage to go, Gareth Southgate and his team will rightly be praised for eradicating the division and disunity that have contributed so greatly to the past failures of the national team. As any business...

So, GDPR is live and now the fun will really begin. In the run-up to May 25, a lot of people likened GDPR to Y2K, in terms of hype, if not potential impact. The reason GDPR is not like Y2K is that on the morning of January 1, 2000, when planes didn’t fall out of the sky and the lights came on as normal, organisations could breathe a huge sigh of relief. GDPR is not like that. As Information Commissioner...

There’s a noticeable comms flavour to this issue. Partly because UC EXPO returns to ExCeL on May 16-17, previewed on page 28. And partly because comms providers have a growing interest in IT resellers, VARs and system integrators. And vice versa. Marston’s Telecoms (page 31) and Wildix (page 34) are both targeting the IT channel on the basis that their products are complementary to those already...

On page 42, Lucie Greene, Worldwide Director of J. Walter Thompson’s Innovation Group, picks 10 key technology trends to look out for in 2018. Oddly, Artifiial Intelligence (AI) is not one of them. Perhaps in the fast moving world of advertising, AI, while not exactly old hat, is already blunted by familiarity. It is certainly promoted as a key selling point of many new products, like the new version...

December/January is the perfect time to take stock of one’s business, life, relationships, whatever – to undertake what Phil Jones on page 15 calls a climate check. So, for this issue, we asked leading distributors what their challenges and achievements were in 2017 and what lessons they have learnt. Their responses can be found in the Channel Vision columns spread throughout the magazine. It...

If there’s a theme running through this issue, it is that we live in a heterogeneous, diverse, multifarious, plural world. As we report on page 22, Microsoft made this point forcefully at the recent Microsoft Decoded event at ExCeL, London, where it unveiled new Surface devices and demonstrated some of the advances it is making in mixed reality computing. At the event, Panos Panay, Microsoft...

Daily life is full of customer experiences, both good and bad. Personally, I’m on a losing streak at the moment, with 25% offie rent hikes, destructive computer upgrades, the tiresome ritual of rip-off car insurance renewal, exploitative electricity companies – I won’t go on. It is easy to bemoan the cycnicism of service providers who sing from the same hymn sheet when justifying doubledigit...

The importance of resilience is one of the attractions of switching to hosted telephony. Instead of having to install separate network connections to different BT exchanges on your own premises, a hosted system like Samsung Hosted (see page 22) should provide resilience and geo-redundancy as part of the service. An added benefit of Samsung’s new solution is that it fully integrates smartphones, with...

As long as you weren’t one of the unfortunates unable to get away over the Bank Holiday weekend, the BA IT meltdown must have felt like a godsend to IT resellers hoping to persuade customers of the importance of investment in equipment and infrastructure – until it was rumoured that the power outage wasn’t caused by an IT or software failure, but by our old friend human error, in this case an...