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Daily life is full of customer experiences, both good and bad. Personally, I’m on a losing streak at the moment, with 25% offie rent hikes, destructive computer upgrades, the tiresome ritual of rip-off car insurance renewal, exploitative electricity companies – I won’t go on. It is easy to bemoan the cycnicism of service providers who sing from the same hymn sheet when justifying doubledigit...

The importance of resilience is one of the attractions of switching to hosted telephony. Instead of having to install separate network connections to different BT exchanges on your own premises, a hosted system like Samsung Hosted (see page 22) should provide resilience and geo-redundancy as part of the service. An added benefit of Samsung’s new solution is that it fully integrates smartphones, with...

As long as you weren’t one of the unfortunates unable to get away over the Bank Holiday weekend, the BA IT meltdown must have felt like a godsend to IT resellers hoping to persuade customers of the importance of investment in equipment and infrastructure – until it was rumoured that the power outage wasn’t caused by an IT or software failure, but by our old friend human error, in this case an...

Nothing about Brexit in this issue, you’ll be pleased to learn, except to note that it is bound to have an impact on the UK’s IT skills shortage. Analysis by CompTIA shows that the number of advertisements for technology positions rose by 10% in 2016. This trend is set to continue, with 47% of IT companies expecting hiring to be moderately or signifiantly more challenging this year. Figures from...

Comment In his column on page 12, Phil Jones MBE highlights the importance of keeping things simple and communicating clearly when meeting time-poor decision-makers – the value in being able to ‘summarise succinctly what it is that you do’. With this in mind, what is it that Technology Reseller seeks to do? Essentially, we provide a vehicle for vendors and distributors to reach the IT reseller...

Welcome to Technology Reseller. Launching a new magazine is a bit like opening a shop. You’ve done your market research, you’ve kitted out the interior, you’ve recruited new staff and you’ve bought loads of stock based on what you think your customers want. You’re pretty confient that you’ve judged things correctly and that on Day One there will be enough to tempt customers in and to keep...