UK businesses lost almost 82 million hours to internet outages in 2017, according to research commissioned for business internet service provider Beaming.
An Opinium survey of 500 UK firms reveals that last year UK businesses on average suffered two internet outages that prevented them from trading or accessing vital services online.
Although businesses suffered twice as many outages in 2016, the severity of incidents was much worse in 2017. Overall, there was a 4% increase in the amount of productive time lost.
Last year, it took an average of 12 hours to restore service to businesses with fewer than 10 people, up from 8 hours in 2016, and an average of more than 10 hours to restore service to companies employing 10-49 people, up from 7 hours in 2016.
Sonia Blizzard, managing director of Beaming, said: “Smaller businesses suffer the most from internet outages because they are more likely to rely on broadband services designed for household use. The service level agreements on consumer packages tend to permit longer periods of downtime and don’t provide rapid access to technical experts who can address problems quickly.”