No more bill shock

Posted on Dec 7 2017 - 3:00pm by Editorial Content

Delivered in BT Wholesale’s data centre, the latest version of Tollring’s cloudbased Credit and Fraud Management System (CFMS) monitors call trends, implements rules and triggers alerts to protect resellers and their customers from illegal usage and ‘bill shock’.

The solution includes a credit management element that enables resellers to constrain legitimate spend and manage ‘risky’ customers.

Simon Orme, Director of Hosted Communications at BT Wholesale, said: “By widening access to Tollring’s intelligence and analytics tools across our whole portfolio, our resellers have the opportunity to take control and differentiate their offering. Resellers can work with their customers to set spend limits at site level, ‘white list’ customers to avoid auto-barring and change thresholds on fraud rules. Monitoring alerts and notifications directly will enable resellers to react faster in the event of fraud and be proactive in communicating with customers.”

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