Samsung Networks has announced that in the future it will be providing channel support for its IP PBX products directly from Korea, rather than from its UK office in Chertsey.
Warren Hampton, General Manager of Networks for Samsung UK, said: “There were too many steps in the old support model, which slowed down the high quality support we were able to offer our channel. So we’ve looked into ways of streamlining our service and come up with a new initiative that delivers support direct from our HQ team in Korea. We strongly believe this will give our UK distributors the control and autonomy needed to offer the best product support to our channel.”
Samsung says that the new initiative will be in place by the end of August, following the transfer of information and staff training, and that it will not affect the business relationship between Samsung resellers and their distributors.
Following Samsung’s announcement, Nimans announced that it has set up a dedicated Samsung Business Unit covering purchasing, technical support, sales and marketing. Nimans says it has replicated the existing Samsung go-to-market team in the UK to ensure that resellers continue to receive all the service and support they previously enjoyed.