One thing England’s performance at the World Cup demonstrates – and at the time of writing we are still in the competition – is that great things...

So, GDPR is live and now the fun will really begin. In the run-up to May 25, a lot of people likened GDPR to Y2K, in terms of hype, if not potential impact....

There’s a noticeable comms flavour to this issue. Partly because UC EXPO returns to ExCeL on May 16-17, previewed on page 28. And partly because comms...

On page 42, Lucie Greene, Worldwide Director of J. Walter Thompson’s Innovation Group, picks 10 key technology trends to look out for in 2018. Oddly,...

December/January is the perfect time to take stock of one’s business, life, relationships, whatever – to undertake what Phil Jones on page 15 calls...

If there’s a theme running through this issue, it is that we live in a heterogeneous, diverse, multifarious, plural world. As we report on page 22,...

Daily life is full of customer experiences, both good and bad. Personally, I’m on a losing streak at the moment, with 25% offie rent hikes, destructive...

The importance of resilience is one of the attractions of switching to hosted telephony. Instead of having to install separate network connections to different...

As long as you weren’t one of the unfortunates unable to get away over the Bank Holiday weekend, the BA IT meltdown must have felt like a godsend to...